We have been approached by a local business to revamp their website and bring it up to new modern standards as well as making it content managed by the owners, so we set about the usual investigations to find where the domain was registered and where it is hosted etc.
Eircom business have the account, so we telephoned them and after being given various numbers and talking to different people we finally get the right person on the phone. He then tells me they have no “control panel” to administer the domain name or the hosting pack the customer has bought and that all changes are to be emailed in.
I told him i would have to host it ourselves and he said ok, email in to “dnsrequest@eircom.net” so we contact the client and inform him that he must email them directly as he is the registered owner. sound advice and normal, great.
He then emails then the new name servers we need so we can host the site for him and he get this email back
***********names removed************
Dear customer,
Eircom hosting policy doesn’t allow the change of name servers to avoid
future problems and as it acts as delegation of DNS records.
If you still require to do so you will need to transfer the domain name
registration to new hosting provider by calling sales on 1800 203403
Otherwise send us exact DNS records values like www A, CNAME, mx etc and
those can be implemented no problem.
Kind Regards,
name here,
*****************************************
So if you have your domain name and are hosted with eircom and would like to choose another hosting provider, be aware that this goes against their hosting policy.
For helpful hosting call Cada Media in Wexford today on 053 9430748
5 responses
well correct if i’m wrong but i think you misunderstood what they said.
to me it looks as they dont allow changing the NS records for domains they host.
so… if you want eircom to hold your domain, you give them the only right to administer the NS records for your domain.
this is completely separate from where you host your files,no ?
Exactly John, thats what i saw too. eircom are saying that you must have the domain and hosting with them and you can not change your hosting but rather move away
They are effectively saying good bye to him.
That’s not how I read it. They say you can’t change the nameservers but you can request changes to the A record. Couldn’t you simply request the A record change to point to the new host (and mx record if you want to transfer email to new host as well)?
Hi Peter,
It’s a word “can’t” I have issues with really, their company policy doesn’t allow the owner of the domain to do with it as they wish.
That’s all, maybe it’s because we do allow all these types of changes here.
Regards
Dave
Have dealt with Eircom – nightmare!!
They DONT do DNS changes only www A, CNAME, mx etc
So you can have your domain with them and change your host but be aware if the ip of your host changes the website goes down- has happened to me wont let it happen again – get the client to transfer their domain to another provider which does DNS
Eircom if you read this you are losing business!
Cheers
Huw On Target web design